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| The NAIC Support Center provides technical support and customer service for NAIC applications, products and services to enhance productivity within the insurance community. We satisfy customers by delivering education, communication and technical expertise for our computer systems. |
| How to Reach Us |
The Help Desk is staffed from 8 a.m. to 5 p.m. Central Time, Monday through Friday (except holidays). You can contact the Help Desk using the methods below:
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NIPR Internet Applications
All times are Central Time |
| NIPR Web sites are generally available 24 hours a day, however, interruptions in service may occur during scheduled maintenance windows. NIPR Gateway transaction processing will not occur during scheduled maintenance. Maintenance windows are as follows: |
Monday 11 p.m. - Tuesday 7 a.m.
Tuesday 11 p.m. - Wednesday 7 a.m.
Wednesday 9 p.m. - Thursday 7 a.m.
Thursday 9 p.m. - Friday 7 a.m.
Friday 11 p.m. - Saturday 7 a.m.
Saturday 1 p.m. - Monday 7 a.m. |
NIPR observes the following holidays and will be closed
on these days:
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor
Day
- Thanksgiving Day and the Friday following
- Christmas Eve (close at noon) and Christmas Day
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NIPR’s EFT processes will not occur on the above holidays or on the standard bank holidays listed on the following link, http://www.frbservices.org/holidayschedules/index.html.
All payments/withdrawals that would have been processed on these holidays will occur on the following business day. |
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